Dispute Policy
Last updated: January 31, 2026
1. Purpose
Dad+ is committed to resolving disputes fairly and in good faith. This Dispute Policy describes how we handle complaints and disputes related to our services, billing, or these policies. We encourage you to contact us first so we can try to resolve any issue before formal proceedings.
2. Informal Resolution
If you have a complaint or dispute (e.g., about billing, account access, content, or service quality), please contact us at support@dad.plus. Include a clear description of the issue and any relevant account or transaction details. We will acknowledge your message and work with you in good faith to resolve the matter, typically within a reasonable timeframe (e.g., 30 days for initial response where feasible).
3. Billing and Payment Disputes
For disputes related to charges or subscriptions, please contact us first at support@dad.plus. If you have already disputed a charge with your bank or card issuer, we will cooperate with their investigation and provide any information we are lawfully able to provide. Resolution may be subject to the outcome of that process and our Refund Policy and Subscription Policy.
4. Escalation
If we cannot resolve your dispute through informal communication, we may agree to mediation or another alternative dispute resolution (ADR) mechanism before either party pursues litigation, where applicable and permitted by law. Any such process will be conducted in the English language unless otherwise agreed.
5. Governing Law and Jurisdiction
Except where prohibited by law, any formal legal proceedings arising from or related to these policies or the Dad+ service shall be governed by the laws of the jurisdiction in which Dad+ operates (as stated in our Terms and Conditions), and you consent to the personal jurisdiction of the courts in that jurisdiction. Nothing in this policy limits your right to bring a claim in a jurisdiction where such limitation is not permitted.
6. Class Action Waiver
To the extent permitted by applicable law, you agree that any dispute resolution or legal proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. This does not restrict your statutory rights where such waiver is not enforceable.
7. Changes
We may update this Dispute Policy from time to time. The "Last updated" date indicates the latest version. Material changes may be communicated via our website or by email where appropriate. Your continued use of our services after changes constitutes acceptance of the updated policy; for existing disputes, the version in effect when the dispute arose may apply as appropriate.
8. Contact
For any dispute or complaint, please contact us at support@dad.plus. We are committed to listening and working toward a fair resolution.